Click on the heads
to hear and see them talk!

The role of the facilitation team is to;

• create an environment that is dynamic both intellectually and visually,
• stimulate and extend debates and dialogues,
• bring educational insight to make the communities relevant and informative,
• generate support and understanding within community,
• liaise and mediate with external agencies including the DfEE,
• extend the use of technology and also enabling head teachers to do so,
• link head teachers to colleagues, information, websites and dialogues,
• identify the need for new communities, and
• encourage head teachers to develop their own online communication and facilitation skills, as well as assisting them to establish their own communities.

The BT Service Desk is open daily from 7 am to 9 pm to assist registered Talking Heads and NPQH candidates and their tutors i.e. authorised users of the Think.com community and conferencing tool.

If you are already registered, you may click here to connect to the Talking Heads Technical Support forum.

If you experience difficulties when trying to register, contact the BT Service Desk on 0845 601 3032 or by email on ncsl.support@bt.com.

When you contact the BT Service Desk, please be prepared to provide the customer service representative with your LEA, establishment number, username and password for identification purposes. It would be useful if you could have these items to hand prior to calling.