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Story
Tasks
Customs & Culture

Taking orders

Scene 6b: Changing an order

The Plot so far:
Gabi has left a message for Martina Weiß of Eurotech. Martina returns her call.

Your purpose in trying to understand this scene:
Imagine you are Martina.

Listen out for:

  • client's request
  • order reference;
  • order change;
  • action points.

 ActorGermanEnglishClueCategory
1GabiHerrberg.Herrberg.He------.Content: Personal Biographical Details
2MartinaGuten Tag, Frau Herrberg.Good afternoon, Ms Herrberg.Gu--- Ta-, Fr-- He------.Content: Socialising
3MartinaHier spricht Martina Weiß von Eurotech.This is Martina Weiß from Eurotech.Hi-- sp----- Ma----- We-- vo- Eu------.Function: Telephone
4MartinaIch komme auf Ihren Anruf zurück.I'm returning your call.Ic- ko--- au- Ih--- An--- zu----.Function: Telephone
5GabiAch ja.Oh, yes.Ac- ja.Function: Agreement / Disagreement
6GabiGuten Tag, Frau Weiß.Good afternoon, Ms Weiß.Gu--- Ta-, Fr-- We--.Content: Socialising
7GabiDanke, daß Sie zurückrufen.Thank you for getting back.Da---, da- Si- zu---------.Function: Telephone
8GabiIch möchte unsere letzte Bestellung ändern.I'd like to change our last order.Ic- mö---- un---- le---- Be-------- än----.Content: Money & Purchasing
9GabiGeht das noch?Is that still possible?Ge-- da- no--?Concept: Time
10MartinaJa, das glaub'ich schon.Yes, I think so.Ja, da- gl------- sc---.Function: Agreement / Disagreement
11MartinaUm was handelt es sich genau?What is it about, exactly?Um wa- ha----- es si-- ge---?Content: Money & Purchasing
12GabiUm die Bestellung CB 80 vom ersten Juni.It's about Order no. CB 80 from last July.Um di- Be-------- CB 80 vo- er---- Ju--.Content: Money & Purchasing
13GabiWir haben vierzig Transistoren bestellt,We ordered forty transistors.Wi- ha--- vi----- Tr---------- be------,Content: Money & Purchasing
14GabiSorte Supersound 5.Type Supersound 5.So--- Su-------- 5.Content: Money & Purchasing
15MartinaAugenblick.Just a moment.Au--------.Concept: Time
16MartinaIch sehe nach.I'll check.Ic- se-- na--.Content: Money & Purchasing
17MartinaJa, jetzt hab' ich's.Yes, now I've got it.Ja, je--- ha-- ic---.Content: Money & Purchasing
18MartinaWas möchten Sie ändern?What would you like to change?Wa- mö----- Si- än----?Content: Money & Purchasing
19GabiWir brauchen nur mehr zwanzig.We only need twenty now.Wi- br------ nu- me-- zw-----.Content: Money & Purchasing
20GabiDafür brauchen wir noch zehn Stück von dem Ultrasonic 7.Instead we'd like another ten of your Ultrasonic 7.Da--- br------ wi- no-- ze-- St--- vo- de- Ul-------- 7.Content: Money & Purchasing
21MartinaMoment mal.Just a moment.Mo---- ma-.Concept: Time
22MartinaIch kontrolliere.I'll check.Ic- ko----------.Content: Money & Purchasing
23MartinaFür wann brauchen Sie die Teile?When do you need the parts for?Fü- wa-- br------ Si- di- Te---?Content: Money & Purchasing
24GabiFür Anfang September, wenn's geht.For the beginning of September, if that's possible.Fü- An---- Se-------, we---- ge--.Concept: Time
25GabiWäre das möglich?Would that be possible?Wä-- da- mö-----?Structure: Verb
26MartinaWir können die Transistoren zum ersten September liefern,We can deliver the transistors for the first of September,Wi- kö---- di- Tr---------- zu- er---- Se------- li-----,Content: Money & Purchasing
27Martinawenn's Ihnen recht ist.if that's alright.we---- Ih--- re--- is-.Function: Agreement / Disagreement
28MartinaAber die andere Lieferung dauert sechs Wochen.But the other order will take six weeks.Ab-- di- an---- Li------- da---- se--- Wo----.Content: Money & Purchasing
29GabiOK, wenn's nicht anders geht.OK, if that's the only way.OK, we---- ni--- an---- ge--.Function: Agreement / Disagreement
30GabiStellen wir also fest:Let's confirm it then:St----- wi- al-- fe--:Function: Agreement / Disagreement
31Gabidie gesamte Lieferung bis Mitte September.the whole order by mid-September.di- ge----- Li------- bi- Mi--- Se-------.Content: Money & Purchasing
32MartinaKönnten Sie Ihre Bestellung per Fax aufgeben?Could you confirm your order by fax?Kö----- Si- Ih-- Be-------- pe- Fa- au------?Content: Money & Purchasing
33MartinaIch werde dann gleich die Lieferungstermine bestätigen.I'll confirm the delivery dates for you then.Ic- we--- da-- gl---- di- Li--------------- be--------.Content: Money & Purchasing
34GabiNatürlich.Of course.Na-------.Function: Agreement / Disagreement
35MartinaDanke.Thank you.Da---.Function: Gratitude
36MartinaKann ich sonst noch etwas für Sie tun?Can I do anything else for you?Ka-- ic- so--- no-- et--- fü- Si- tu-?Content: Money & Purchasing
37GabiDas ist im Moment alles. Vielen Dank.That's all for the moment, thank you.Da- is- im Mo---- al---. Vi---- Da--.Content: Money & Purchasing
38MartinaAlso,Well then.Al--,Function: Communication Tactics
39Martinaich erwarte Ihren Fax.I'll wait for your fax.ic- er----- Ih--- Fa-.Content: Money & Purchasing
40GabiDas erledige ich noch heute.I'll do that today.Da- er------ ic- no-- he---.Concept: Time
41MartinaVielen Dank, Frau Herrberg.Thank you very much, Ms Herrberg.Vi---- Da--, Fr-- He------.Function: Gratitude
42MartinaAuf Wiederhören.Good-bye.Au- Wi---------.Function: Telephone
43GabiIch danke auch.Thank you too.Ic- da--- au--.Function: Gratitude
44GabiAuf Wiederhören, Frau Weiß.Good-bye, Ms Weiß.Au- Wi---------, Fr-- We--.Function: Telephone
Created for ULTRALAB trial June 1999
Copyright ULTRALAB at Anglia Polytechnic University